Refund policy

If you are not satisfied with your purchase, you (the Purchaser) have fourteen (14) days to notify IKEDA GROUP of your wish to withdraw from the purchase. This time limit runs from the day on which the order is received. 

To initiate a return, please email contact@irenshizen.eu with your order number and a photo of your specific item. When your return is accepted, you will receive instructions about the return shipping process; how and where to send your package. We take about ten business days to process your exchange or refund from our receipt of your return. Items sent back to us without first requesting a return will not be accepted. Refunds are processed back to the original form of payment. Your financial institution may take some time to reflect on the transaction.

After we received your first requesting a return and it has been accepted you must then return the Product(s) in its/their original packaging, at you own cost, within fourteen (14) days at the latest from notification of its decision to return the product, to the following address: IKEDA GROUP, 69 rue Barthelemy Danjou, 92100 Boulogne-Billancourt, France. If the fourteen (14) day period expires on a Saturday, Sunday, public holiday or rest day, it will be extended to the next working day. For health and safety reasons, and in accordance with Article L221-28 of the French Consumer Code, Products that have been opened by the Purchaser after delivery cannot be returned or refunded.

If the above-mentioned conditions are met, IKEDA GROUP will refund you for all the sums paid as soon as possible and within a period of fourteen (14) days at the latest from the date on which IKEDA GROUP was informed of your decision to return the product. IKEDA GROUP reserves the right to defer the refund until the Product(s) has been received. The initial delivery charges are included, with the exception of the return charges, which are paid by the Purchaser.

Damages and issues

Contact us immediately if your item is defective, damaged upon arrival, or arrived different from your placed order. We will evaluate the issue and resolve them as soon as possible.

Exceptions / non-returnable items

We do not accept returns if you enjoyed a clearance sale discount on any of our items or got yourself a gift card. We also do not accept returns for items purchased from our stockists.

Contact the store you purchased from if you have questions or concerns about your item.

Exchanges

A speedy exchange is possible; as soon as you request to return the item you have. Once we have processed and accepted the return, you can make a separate purchase for the item you want right away

Refunds

You will be notified once your refund is approved, only after we’ve received and inspected your returned item(s). If approved, you will automatically be refunded in full amount on your original payment method, excluding shipping and taxes incurred. Do allow a few days for your financial institution to reflect the transaction.

Lost / damaged returns

We recommend that you insure your parcels and return the items via registered post. This will ensure you do not risk lost, stolen or damaged goods during transit. We will not be responsible for parcels lost or damaged in transit if you choose not to insure them.